Privacy Policy for Onyx Oven
At Onyx Oven, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform, engage with our services, or interact with us. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access our site or use our services.
Information We Collect
We may collect personal information directly from you when you:
- Make a purchase: This includes information necessary to process your artisanal bread, gourmet pastry, or custom cake order, such as your name, billing address, shipping address, and payment information.
- Register for cooking classes or private chef services: We collect your name, contact details, dietary preferences, and any specific requirements to tailor our culinary offerings.
- Contact us: When you send us queries, feedback, or requests, we collect your name, email address, and the content of your message.
- Sign up for newsletters or marketing communications: We collect your email address and sometimes your name to send you updates about our new recipes, classes, or seasonal offerings.
- Participate in surveys or promotions: Information you provide may be used for market research or to administer the promotion.
Additionally, we may automatically collect certain device and usage information when you visit our online platform, such as your IP address, browser type, operating system, referring URLs, and how you interact with our site. This helps us improve our service and user experience.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and managing our services: Fulfilling your orders for artisanal baked goods, organizing cooking classes, and delivering private chef services.
- Communication: Responding to your inquiries, sending booking confirmations, class reminders, or updates regarding your orders.
- Marketing and promotions: Sending you information about new products, services, special offers, or events if you have opted in to receive such communications.
- Improving our offerings: Analyzing how our services are used to enhance our recipes, class content, and overall customer experience.
- Legal compliance: Adhering to applicable laws and regulations.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes without your explicit consent. We may share your information with:
- Service Providers: Trusted third parties who assist us in operating our online platform, conducting our business (e.g., payment processors, shipping companies), or servicing you, provided those parties agree to keep this information confidential and comply with data protection laws.
- Legal Requirements: When we believe release is appropriate to comply with the law, enforce our site policies, address fraud or security issues, or protect ours or others' rights, property, or safety.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. We utilize secure servers, encryption technologies, and other protective measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
Your Data Protection Rights (GDPR Compliant)
In accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
Third-Party Links
Our online platform may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Onyx Oven
2590 welton street, Suite 200
Denver, CO, 80205
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